Frequently Asked Questions
Everything you need to know about shopping with Modaselle.
Are all items sold on Modaselle authentic?
Yes, authenticity is our top priority. Every item undergoes a rigorous multi-point inspection by our in-house experts to ensure it meets the highest standards of quality and brand integrity before being listed.
What are your shipping rates and delivery times?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We accept returns on most items within 14 days of delivery, provided the security tag remains attached and the item is in its original condition. Please note that certain high-value or intimate items may be final sale.
Which payment methods do you accept?
Modaselle accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options like Klarna and Afterpay for eligible customers.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your package's progress in real-time.
Do you offer repairs or alterations?
While we do not provide in-house repair services, we can recommend certified specialists for luxury leather goods and fine jewelry to help you maintain your Modaselle pieces for years to come.